Frequently Asked Questions

Shipping

Are your products legal?
Yes, all our products comply with relevant laws and regulations.

Do you offer national shipping?
Currently, we only ship within South Africa. However, we're working on expanding our shipping options in the future.

What payment methods do you accept?
We accept all major credit cards for secure and convenient transactions.

Are your products tested for quality and safety?
Absolutely. We prioritize the quality and safety of our products and conduct rigorous testing to ensure they meet our high standards.

Can I return or exchange my purchase?
Yes, we offer a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for more information.

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. If you have any concerns, don't hesitate to contact us.

Returns

Do you cover return shipping costs?
In most cases, return shipping costs are the responsibility of the customer. However, if the return is due to an error on our part or a defective product, we'll cover the return shipping costs.

How do I initiate a return?
To initiate a return, simply contact our customer service team with your order details. They'll guide you through the process and provide you with a return authorization.