Terms and Conditions

1. INTRODUCTION

Welcome to Zentopia Lifestyle & Dispensary. These Terms & Conditions govern your access to and use of the Zentopia website, including browsing the website, creating an account, placing orders and purchasing products through the website.

By accessing or using this website, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions, together with any policies referenced in them.

If you do not agree with these Terms & Conditions, please do not use the website.

Zentopia reserves the right to amend these Terms & Conditions from time to time. The version published on the website at the time of your use or order will generally apply, subject to applicable law.

2. BUSINESS INFORMATION

Business Name: Zentopia

3. DEFINITIONS

In these Terms & Conditions:

"Zentopia", "we", "us" or "our" means Zentopia Lifestyle & Dispensary.

"Customer", "you" or "your" means any person who accesses the website, creates an account or purchases products from Zentopia.

"Website" means the Zentopia website and any associated online services operated by Zentopia.

"Product" means any product displayed, advertised or offered for sale through the Website.

"Order" means a request submitted by a Customer to purchase Products through the Website.

4. ELIGIBILITY AND AGE REQUIREMENTS

Zentopia is an adult-oriented retailer.

You must be at least 18 years old to purchase products where the applicable law requires the purchaser to be an adult.

We may require age verification before accepting, processing, dispatching or delivering an Order.

You agree to provide accurate information when completing any age-verification or customer-verification process.

We may refuse or cancel an Order where the required age or identity verification cannot be satisfactorily completed.

You must not purchase an age-restricted Product on behalf of a person who is not legally permitted to purchase or possess that Product.

5. PRODUCTS AND PRODUCT CATEGORIES

Zentopia may offer a range of lifestyle products, accessories, tobacco-related products, hemp-related products, CBD or cannabinoid products and, where legally permitted and appropriately authorised, cannabis-related products.

Different Products may be subject to different legislation, regulatory requirements, age restrictions, licensing requirements, labelling requirements and restrictions on advertising or sale.

The fact that a Product is displayed on the Website does not by itself constitute a representation that the Product is lawful for every person, purpose or jurisdiction.

Zentopia reserves the right to determine which Products may be displayed, sold, supplied or delivered through the Website.

6. CANNABIS AND CANNABINOID PRODUCTS

South Africa's cannabis regulatory framework is developing and different rules may apply to private use, medicinal products, industrial hemp, CBD-containing products and other cannabis-related products.

The Cannabis for Private Purposes Act does not by itself create a general commercial right to sell cannabis.

Commercial activities involving cannabis or scheduled substances may require specific licences, permits, registrations or other regulatory authorisation.

Zentopia will not knowingly offer or supply a Product where doing so would contravene applicable law or regulatory requirements.

Where a Product is subject to a specific regulatory pathway, Zentopia may require appropriate documentation, supplier verification, product testing, labelling or other compliance information before the Product is offered for sale.

7. MEDICINAL PRODUCTS

Products intended for medicinal use may be subject to the Medicines and Related Substances Act and regulatory requirements administered by the South African Health Products Regulatory Authority (SAHPRA).

Where applicable, medicinal cannabis and scheduled products must be supplied through the appropriate authorised and licensed channels.

Nothing on this Website constitutes a prescription, diagnosis, medical recommendation or medical advice.

Customers seeking medicinal treatment should consult an appropriately qualified healthcare professional.

Zentopia does not represent that any Product diagnoses, treats, cures, prevents or manages a disease or medical condition unless such representation is legally permitted and appropriately authorised.

8. CBD PRODUCTS

CBD and cannabinoid products may be subject to different regulatory requirements depending on their formulation, cannabinoid concentration, intended use, claims, labelling and regulatory classification.

Customers should not assume that a Product is lawful for commercial sale merely because it contains CBD or is described as a hemp-derived or wellness product.

Where applicable, Zentopia will seek appropriate product information and supporting documentation from suppliers.

Product-specific regulatory requirements take precedence over general information contained on this Website.

9. EDIBLES AND CONSUMABLE PRODUCTS

Products intended for ingestion or consumption may be subject to food, medicines, consumer-protection and other applicable regulatory requirements.

Zentopia will only offer such Products where their sale and distribution are permitted under the applicable legal and regulatory framework.

Customers should carefully review the ingredients, warnings, recommended use, storage instructions, allergen information and other information provided with a Product.

Do not consume a Product contrary to its label, instructions or applicable law.

10. TOBACCO AND NICOTINE PRODUCTS

Where tobacco or nicotine-related Products are offered, they will be supplied subject to the laws and regulations applicable to those Products.

Age restrictions, advertising restrictions, packaging requirements and other legal requirements may apply.

Zentopia may request proof of age and may refuse an Order where the required verification cannot be completed.

11. PRODUCT INFORMATION

We make reasonable efforts to ensure that Product names, descriptions, specifications, images, prices and availability displayed on the Website are accurate.

Product packaging, appearance, ingredients, formulation, specifications and availability may change from time to time.

Images may be illustrative and may not always represent the exact packaging or appearance of the Product supplied.

Customers should read the Product packaging and manufacturer's information before using a Product.

Where applicable, the information appearing on the Product's legally required label or packaging takes precedence over general Website descriptions.

12. PRODUCT QUALITY AND SUPPLIER DUE DILIGENCE

Zentopia aims to source Products from reputable suppliers and manufacturers.

Where appropriate to the Product category, Zentopia may request or retain documentation relating to:

• Product origin
• Supplier information
• Manufacturer information
• Regulatory status
• Batch or lot information
• Laboratory testing
• Certificates of Analysis
• Product specifications
• Quality assurance
• Applicable licences, permits or registrations

Zentopia may suspend or remove a Product where the required documentation cannot be satisfactorily verified.